VBA sees automation tools as ‘game-changer’ to keep up with record workload
The Department of Veterans Affairs broke a productivity record for processing benefits claims last year. But that’s just the start of what it needs to do. The VA needs to keep breaking new records for claims processed, if it hopes to keep pace with a workload surge under the burn-pit toxic exposure legislation signed into law last summer. The Veterans Benefits Administration completed a record high of 1.7 million total claims in fiscal 2022. VBA processed over 390,000 total claims for benefits in fiscal 2023 so far, about a 13%…
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