IRS seeks $104B for multi-year modernization fund to maintain customer service improvements
The IRS is telling lawmakers that billions of dollars in multi-year modernization funds are helping the agency provide a level of customer service that taxpayers expect — and is asking for more funding to keep up with that demand. The agency handled a million more calls this filing season, compared to the 7.7 million it answered last year — and three million more calls than in 2022. The IRS exceeded its customer service goals for the second year in a row, providing an 88% level of phone service during this…
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