Tag: tools

VBA sees automation tools as ‘game-changer’ to keep up with record workload

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The Department of Veterans Affairs broke a productivity record for processing benefits claims last year. But that’s just the start of what it needs to do. The VA needs to keep breaking new records for claims processed, if it hopes to keep pace with a workload surge under the burn-pit toxic exposure legislation signed into law last summer. The Veterans Benefits Administration completed a record high of 1.7 million total claims in fiscal 2022. VBA processed over 390,000 total claims for benefits in fiscal 2023 so far, about a 13%…

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IRS walks away from facial recognition to access online tools after backlash

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The IRS will transition away from using facial recognition technology to help taxpayers create online accounts with the agency. The IRS announced Monday that it will “quickly develop and bring online an additional authentication process that does not involve facial recognition,” in order for taxpayers to access self-help services on the agency’s website. “The IRS will also continue to work with its cross-government partners to develop authentication methods that protect taxpayer data and ensure broad access to online tools,” the agency said in a statement. The IRS changed course after…

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